Keep in mind: 

Shipping refunds are NOT available for any service selected, including late delivery arrivals. 
The order can’t be cancelled/modified after shipped.
Customer agrees they are responsible for any duty, taxes, and custom requirements or other like taxes, fees, levies, costs or expenses associated with importing products you purchase from us.

Shipping policy:

We will ship your order within 1-3 working days.(Except customized orders.)
Free Shipping for the orders over 199USD.

Shipping time: 10-20 days (please allow enough time to ensure that it will not affect your business)

Return policy:

We accept the return of new, unused, unopened, and undamaged merchandise within 7 calendar days of the package delivery date.(Customized products does not accpet return or exchange.)
Refunds will be returned in the form of coupons that can be used on future orders on BuLuLuBalloons.com.
Original shipping costs are not included in the value of the return. 
BuLuLu Balloons does not cover the cost of return shipping. 
Returns must be in resellable condition. 
If you received incorrect product or did not receive the merchandise ordered, contact us within 2 days of receiving shipment.